Pre Contract Information
Pre-Contract Information
We offer a claims management service for housing disrepair claims. In order to ascertain the basis and merits of the claim we will carry out an initial assessment and, where appropriate, carry out an assessment at your property. If we deem your case to have good prospects of success, with your consent we will arrange for your matter to be taken on by one of our panel solicitors. 

They will investigate and advise you on the merits of the claim. They will submit your claim and handle all communications. If an offer is made to repair your property and pay compensation, they will assess this offer and provide you with a recommendation as to whether to accept it or not. Where your claim is rejected, they will assess the reasons behind the rejection and advise you on the merits of escalating the claim and, where appropriate, represent you in escalating your claim.  

Illustration of fees
We do not you charge you anything for the initial assessment of your case. Once we have passed your case to one of our Panel Solicitors and they agree to act on your behalf, they will pay a fee to Clear Legal Marketing Ltd for making the introduction. This fee will not be deducted from your compensation. 

All our panel solicitors will act on a "no win no fee" basis which means that you only pay their fees in the event your case is successful and awarded compensation. The solicitors will not deduct any fees from the cost of repairing your property. 
You are not required to use our services to pursue your claim. You can also seek further advice or shop around.
It is possible for you to present the claim for free to your landlord.
If you are a council tenant you should consider local authority repairs, complaints and or arbitration procedures, and the right to repair scheme for small urgent repairs of less than £250 in value.     
For tenants of social landlords who are not council tenants, and for tenants of qualifying private landlords you can contact the Independent Housing Ombudsman. 3rd Floor, Norman House, 105-109 Strand, London WC2R 0AA. Tel 020 7836 3630 who can provide advice. 
Information about repair rights generally is available free of charge from the following web pages: and 
Overview of key stages of a claim
Stage 1 – Initial Assessment of your case and gather support evidence

Stage 2 – We will introduce you to one of our panel solicitors

Stage 3 – Solicitor submits claim

Stage 4 – Solicitor will advise on opposition’s response to your claim

Stage 5 – Accept Offer – compensation paid and repairs carried out
                Valid Rejection – close file 

Stage 6 – Issue court proceedings

What you have to do
You will need to complete our fact find and provide us with all necessary evidence of the disrepair in your property (either by sending us photographs or where appropriate allow us access to your property to undertake an assessment). You will also need to provide authority to your solicitor to request the relevant information needed to support our investigations and your claim. You must provide us and your solicitor, with any information and documents which are relevant to your claim. You must promptly reply to any requests for further information and documents that we or your solicitor may make.

If you wish to cancel this contract you can do so within 14 days at no cost. Just let us know.
If you cancel our service after 14 days and after your solicitor submits your claim you may be liable to pay the costs incurred by your solicitor. 

Should you have a complaint in regards to the service we have provided, we have a complaints procedure which you should follow. The full process can be found on our website or can be provided on request.

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